PART IPRELIMINARY
A. BackgroundThe development of the banking world very rapidly requiring banks are there to get quality human resources, in order to produce the expected human resources one way to do with motivating human resources appropriately.Labor productivity is the expected level of excellence and control over the level of excellence to meet the wishes of customers. Productivity starts from the needs of customers and end on the perception of consumers. It can be implemented interaction between employees (: employees) and customers that include (a) the timeliness, with regard to the speed of responding to the needs of customers; (B) the appearance of employees, with regard to cleanliness and suitability of dress; (C) courtesy and response to the complaint, relating to the assistance provided in resolving the issues raised customers, means that productivity is good views of the perception of consumers instead of the perception of the company. The perception of consumers on the productivity of services is the total assessment on the need of a product that can be either goods or services.Customer expectation is the conviction before using the services that will be used as the standard in assessing the productivity of these services.To motivate human resources are appropriately used in the form of intrinsic motivation that is driving labor sourced from within the worker as an individual, and in the form of extrinsic motivation is the driving force that comes from outside the workers in the form of a condition that required him to carry out the work to the fullest. In this study, the authors focused on in the form of extrinsic motivation through bonuses.Bonuses given to employees remains a motivating work that is both flexible and measured by performance, where bonuses are given by the company is not permanent and can be administered at any any allocated through the company's profits, to date bonuses is a program that are sustainable and appropriate system in motivating employees.With the provision of these motivations is expected to employees to actively participate in the activities of the company, so policies taken by the company can give meaning and beneficial for employees and the company.Productivity of employees can be used as a measure of success of the employee in performing the tasks which it is responsible, and when it began to be felt a decrease in productivity, then efforts should be made to find the causes, then look for a solution of the problem so that these problems are not protracted and hamper the achievement of the company , Employee productivity is basically the objective conditions of employees in the work and there appears to be his work. Therefore, the higher the productivity of employees then his work will be more effective and efficient, otherwise if employee productivity is low, then the results of its work fails to demonstrate the effectiveness and efficiency.Symptoms of decline in employee productivity can be seen from the attitude towards work, such as the completion of a task that often late, responsibility for work that looks less noticed that the quality of service is low, the work obtained not optimal due to non-fulfillment of the work according to the standard or the expected goals ,Human resources be a major asset to a company. Achieving corporate goals depends on the productivity of human resources in it. Productivity is determined by the human resources work motivation "impetus" that raises the morale and sense of responsibility in carrying out its duties and it also can improve employee productivity.In connection with the above description, the authors are interested in researching the title: "Influence of Motivation on Employee Productivity Improvement at PT.Bank Rakyat Indonesia (Persero) Makassar branch Ahmad Yani Unit Pioneer Independence".
B. Issue HighlightsBased on the background that have been raised, then that becomes the central issue in this paper is, How does the motivation in the form of extrinsic through bonuses to the increased productivity of employees at PT.Bank Rakyat Indonesia (Persero) Makassar branch Ahmad Yani Unit Pioneer Independence?
C. Research Objectives and Purpose1. Research ObjectivesTo determine the effect in the form of extrinsic motivation through increased productivity bonuses to employees working on PT.Bank Rakyat Indonesia (Persero) Makassar branch Ahmad Yani Independence Pioneer Unit.usefulness ResearchThe usefulness of this study are as follows:1. As an input for the leadership of the PT.Bank Rakyat Indonesia in connection with the provision of motivation to increase productivity of employees in the future2. As a reference for those who want to do the same research.
LET'S LEARN AND SHARE
JOINT # Andiwani.blogspot.com
email waniandi@gmail.com
A. BackgroundThe development of the banking world very rapidly requiring banks are there to get quality human resources, in order to produce the expected human resources one way to do with motivating human resources appropriately.Labor productivity is the expected level of excellence and control over the level of excellence to meet the wishes of customers. Productivity starts from the needs of customers and end on the perception of consumers. It can be implemented interaction between employees (: employees) and customers that include (a) the timeliness, with regard to the speed of responding to the needs of customers; (B) the appearance of employees, with regard to cleanliness and suitability of dress; (C) courtesy and response to the complaint, relating to the assistance provided in resolving the issues raised customers, means that productivity is good views of the perception of consumers instead of the perception of the company. The perception of consumers on the productivity of services is the total assessment on the need of a product that can be either goods or services.Customer expectation is the conviction before using the services that will be used as the standard in assessing the productivity of these services.To motivate human resources are appropriately used in the form of intrinsic motivation that is driving labor sourced from within the worker as an individual, and in the form of extrinsic motivation is the driving force that comes from outside the workers in the form of a condition that required him to carry out the work to the fullest. In this study, the authors focused on in the form of extrinsic motivation through bonuses.Bonuses given to employees remains a motivating work that is both flexible and measured by performance, where bonuses are given by the company is not permanent and can be administered at any any allocated through the company's profits, to date bonuses is a program that are sustainable and appropriate system in motivating employees.With the provision of these motivations is expected to employees to actively participate in the activities of the company, so policies taken by the company can give meaning and beneficial for employees and the company.Productivity of employees can be used as a measure of success of the employee in performing the tasks which it is responsible, and when it began to be felt a decrease in productivity, then efforts should be made to find the causes, then look for a solution of the problem so that these problems are not protracted and hamper the achievement of the company , Employee productivity is basically the objective conditions of employees in the work and there appears to be his work. Therefore, the higher the productivity of employees then his work will be more effective and efficient, otherwise if employee productivity is low, then the results of its work fails to demonstrate the effectiveness and efficiency.Symptoms of decline in employee productivity can be seen from the attitude towards work, such as the completion of a task that often late, responsibility for work that looks less noticed that the quality of service is low, the work obtained not optimal due to non-fulfillment of the work according to the standard or the expected goals ,Human resources be a major asset to a company. Achieving corporate goals depends on the productivity of human resources in it. Productivity is determined by the human resources work motivation "impetus" that raises the morale and sense of responsibility in carrying out its duties and it also can improve employee productivity.In connection with the above description, the authors are interested in researching the title: "Influence of Motivation on Employee Productivity Improvement at PT.Bank Rakyat Indonesia (Persero) Makassar branch Ahmad Yani Unit Pioneer Independence".
B. Issue HighlightsBased on the background that have been raised, then that becomes the central issue in this paper is, How does the motivation in the form of extrinsic through bonuses to the increased productivity of employees at PT.Bank Rakyat Indonesia (Persero) Makassar branch Ahmad Yani Unit Pioneer Independence?
C. Research Objectives and Purpose1. Research ObjectivesTo determine the effect in the form of extrinsic motivation through increased productivity bonuses to employees working on PT.Bank Rakyat Indonesia (Persero) Makassar branch Ahmad Yani Independence Pioneer Unit.usefulness ResearchThe usefulness of this study are as follows:1. As an input for the leadership of the PT.Bank Rakyat Indonesia in connection with the provision of motivation to increase productivity of employees in the future2. As a reference for those who want to do the same research.
LET'S LEARN AND SHARE
JOINT # Andiwani.blogspot.com
email waniandi@gmail.com
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